Compensation Fixed Range: ₹ 214000 to 257400 L.P.A.

Additional Benefits Offered Excluding the package:

• Zeta Meal Card - INR 1100/month i.e. INR 13200/- PA

• Internet Allowance - INR 1250/month i.e. INR 15000/- PA

• Health insurance benefits up to INR 5.0 Lacs

• Night Shift Allowance - INR 150/shift

• Overtime Allowance as per business requirement.

• Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirement)

Important/ Mandatory Note -:

• Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.

• Candidate needs to be a Resident of Punjab/ Haryana (Barring Gurugram and Faridabad). 

• Night Shift is mandatory as the team works 24x7.

• To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.

• Test is not compatible on mobile phone.

• Post receiving the link the assessment has to be completed within 24 hrs.

• It is mandatory to have excellent English and Hindi communication skill to be eligible for this voice role.

Job Description:

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required

Communication Skills:

• Excellent communication skills (written and verbal)

• Ability to communicate correctly and clearly with all customers

• Excellent documentation skills

• Good comprehension skills – ability to clearly understand and state the issues customers present

• Ability to concentrate – follow customers issues without distraction to resolution

• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response

• Work successfully in a team environment as well as independently