Job Detail

Position Summary:

The Deduction Analyst (Order to Cash) is responsible for analyzing, investigating, and resolving customer deductions, chargebacks, and disputes within the Order-to-Cash (O2C) process. This role ensures timely and accurate resolution of deductions while working closely with internal teams such as Accounts Receivable, Sales, Supply Chain, and Customer Service to minimize revenue leakage and improve cash flow.

Key Responsibilities:

Review and analyze customer deductions, chargebacks, and disputes related to pricing, shortages, damages, and promotional allowances.

Investigate the validity of deductions by collaborating with cross-functional teams and using available data.

Validate supporting documentation and approve or escalate deductions for resolution.

Work closely with the Accounts Receivable team to track outstanding deductions and ensure timely resolution.

Collaborate with Sales, Supply Chain, and Customer Service to understand and address deduction trends.

Assist in improving O2C processes by identifying root causes of deductions and implementing corrective actions.

Liaise with customers to obtain necessary information and resolve disputes professionally.

Reconcile customer accounts and ensure deductions align with agreed-upon terms and conditions.

Ensure timely follow-up on unresolved deductions to prevent financial losses.

Generate deduction reports to monitor trends and identify recurring issues.

Provide insights on root causes and work on initiatives to reduce future deductions.

Maintain detailed documentation of deduction investigations and resolutions.

Ensure compliance with company policies, internal controls, and SOX regulations.

Recommend and implement process improvements to streamline deduction management.

Support automation initiatives to enhance efficiency in the O2C cycle.

Qualifications & Skills:

Education: Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

Experience: 1.6 years of experience in deduction management, accounts receivable, or Order-to-Cash processes.

Technical Skills:

Proficiency in ERP systems (SAP, Oracle, or similar) and Microsoft Excel (pivot tables, VLOOKUP, etc.).

Experience with deduction management tools and reporting software is a plus.

Other Details